Patient Frequently Asked Questions (FAQ)

Q: Are there any other free clinics or health resources in New York City?

Yes. We have compiled an extensive list of other free and low-cost clinics and services throughout New York City. See Health Resources.

Q: Are there any requirements to be an NYCFC patient?

The only requirement to receive care at the NYCFC is that you must be an uninsured adult age 18 or older. See Who is Eligible.

Q: How long will my appointment take?

Your appointment may take a couple hours, including waiting time. Appointments for new patients can last slightly longer than for follow-up patients to give us time for a complete medical history and physical exam.

Q: Will my clinic visit cost me anything?

All services we provide, including specialty referral care at Bellevue Hospital Center, are free of charge.

It is important to note that we DO NOT pay for emergency room visits.  This is true even if you went to the emergency room when you were already our patient. We also DO NOT pay for your overnight stays in the hospital.

Q: How long will it take to get my lab results back? How will I be notified?

You will get your test results within 2 to 3 weeks after your visit to the clinic. Our volunteers will either mail you a letter with your results, or call you to schedule a follow-up appointment so you can talk about the results at the clinic.

Q: What is a specialty referral?

We provide primary care to our patients. Some patients have more complicated problems that require the attention of specialized doctors. If we think a specialized doctor could help you better, we will give you a free referral to the appropriate clinic at Bellevue Hospital Center. For example, we are able to refer patients to orthopedics, neurology, gynecology, podiatry, dermatology, urology, gastroenterology, hematology, ophthalmology, and psychiatry, among other clinics. We can also refer to a mental health specialist at the Institute of Family Health.

If you get a referral, we will schedule your appointment, and give you all the instructions you need to see your new doctor. You will not have to pay for your first appointment at Bellevue Hospital Center if you received your referral through the NYCFC. If you need further specialist care, we ask that you return to the NYCFC where we can assess your condition, and we may be able to issue you a new referral.

Q: What if I need prescription medications?

Patients who need prescription medication will be assisted in finding free or low-cost options for their medications at the time of their visit.